You are trying to reset your password. The site says “check your inbox for a password reset email”. But there is no email in your inbox. This frustrating problem can also occur when you are signing up with a site, or adding an email address to your profile. It can also stop you getting posts from an online group.
You can get the email you want by whitelisting an email address with Gmail. This guide explains how to do that.
Services like Gmail, Outlook.com and Yahoo! Mail block email to protect you from unwanted or malicious email such as phishing, scams and spam. In this case, they are mistaking email that you want for email that you don’t want.
If ask your email provider to unblock or whitelist an email address, email from that address will be more likely to get through. Here is an explanation of how to do that for Gmail.
Sign in to your account at Gmail.com and do the following.
Add the email address that is sending you email (eg support@onlinegroups.net) to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.
If Gmail has marked emails you wish to whitelist as spam, tell Gmail the emails are not spam.
Create a filter to tell Google to whitelist email from a domain.
Open the link below in your browser for a visual guide.
https://trendlegacygroup.com/whitelist.php
« Go back
Powered by Help Desk Software HESK, in partnership with SysAid Technologies